Frequently Asked Questions

If you have any other questions, please feel free to reach out to us at support@goldsilkfab.in. We will try our best to respond promptly.

How can I know more about my saree/fabric?

We put it a lot effort in writing our product descriptions to give you the most accurate information about every Gold Silk Fab’s product that we sell.
If you would like to know about the fabric/weave/pattern of our products, you can email us or WhatsApp us.

Do the sarees come with blouse pieces?

Yes, all our sarees are woven with extra fabric of length approximately 0.8m to 1m for the blouse.

I have a design. Can you make it?

Yes we also provide the facility to customize the design but only for bulk orders. You can contact us for this via email or via WhatsApp.

Can I customize the colour of a product?

For this you can contact us via email or whatsapp.

I saw a product a couple of days ago, now I can’t find it. Can I still order it?

If a product is not on our website, it means it is sold out for now and it is unavailable for order. Please get in touch with us through one of the channels mentioned if you would like us to double check for you.

What are pre-orders and how do they work?

We allow orders for certain products that are currently not in stock are still being woven.

Pre-Orders are advance orders that you can place for these products.

Each pre-order will have an expected dispatch time.

Your order will be dispatched once the product that you have ordered is ready.

I am buying multiple products or bulk quantity. Can I get a discount?

Yes, we offer discount on bulk quantity.

How do I track my order?

As soon as your order is shipped, we will send a mail with the tracking details which you can use to track your order.

What are the delivery charges for shipping within India?

We charge ₹100 delivery charge if the order value is less than ₹2000.

I missed my delivery. What happens now?

Don’t worry, any courier service agency makes at least three attempts to deliver, as a standard policy. So in case you have missed it the first time please get in touch with the courier service agency. In case you are unable to contact the agency, we are here to do our best to help you out.

Are your products available in any retail stores?

We maintain limited distribution for our products. Our products are only sold through our website, www.goldsilkfab.in and through our experiential store in Varanasi.

Do you have a physical store?

We have an experiential store in Varanasi. All visits to the store are on an appointment only basis.