We are committed to provide best quality product and each order we processed are gone through a strict quality checks. If there’s ever a situation in which you are not happy with your purchase, please refer to the options for returning or exchanging any of the items.

Cancellations:

You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund.

Only unstitched garments (saris, stoles and dupattas) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be cancelled.

Returns:

Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return.

Apparel/ garments and fabrics cannot be returned.

Your return request should be sent by email to support@goldsilkfab.in within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at support@goldsilkfab.in & call at (+91) 6394 524 991.
In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3.

1. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.

2. Upon receipt of the authorization, the product must be couriered back in original packing to Gold Silk Fab at the below mentioned address within 5 days.

3. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.

4. We aim to process all returns within 7 working days.

You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Tilfi will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities. Mailing address for returns:

Address: GOLD SILK FAB, K-52/61-62A, DULLIGARHI, DARANAGAR, VARANASI-221001

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@goldsilkfab.in.

Need help?

Contact us at support@goldsilkfab.in for questions related to refunds and returns.